IT Support Engineer

IT Support Engineer, 2nd/3rd Line

• Location: Remote, Walsall, West Midlands
• Salary: £24,000 - £30,000 + Benefits

Our client, a well-established Managed Service Provider (MSP), is seeking an experienced and customer-focused IT Support Engineer to join their growing team. This is a fantastic opportunity for an ambitious IT Support Engineer to work across a wide range of technologies, supporting diverse clients in both cloud and on-premise environments.

IT Support Engineer - Key Responsibilities:

• Deliver 1st to 3rd line technical support across servers, networks, desktops, and cloud systems.
• Respond to tickets, calls, and emails using RMM tools and professional service platforms.
• Troubleshoot issues in Office 365, Windows Server, networking, backup, and virtualisation environments.
• Perform hardware builds, installations, audits, and on-site visits as required.
• Support disaster recovery and business continuity services with confidence and clarity.
• Maintain high levels of documentation, communication, and client satisfaction.

IT Support Engineer - Key Requirements:

• Proven experience as an IT Support Engineer, ideally within an MSP setting.
• Strong working knowledge of Microsoft technologies, including Office 365, Active Directory, Windows Server, and Azure.
• Solid understanding of networking principles: VPN, DNS, DHCP, VLANs, NAT.
• Familiarity with backup solutions, VoIP systems, and virtualisation (Hyper-V/VMware).
• Excellent problem-solving skills and a proactive, client-first mindset.
• Professionalism, strong time management, and clear communication are essential.
• Clean UK Driver's License

This is an exciting opportunity for a hands-on, technically capable IT Support Engineer to grow within a highly skilled MSP team. The role offers exposure to a wide variety of clients, technologies, and real-world challenges that make each day different.

If you're an adaptable and motivated IT Support Engineer looking to progress your career, this role offers the ideal environment.

IT Support Engineer