Intapp Application Specialist

Intapp Application Specialist, 12 month contract, London (Hybrid 2 days onsite), 450 per day pay (outside scope)

Our customer, a leading law firm based in central London are looking for an Intapp Application Specialist to join the team and pick up the slack on a number of projects and BAU tasks.

Duties and Responsibilities

• Manage the day-to-day administration of Intapp products (Conflicts, Intake, Integrate and Walls).
• Monitor system health and performance and escalate issues to TechOps or Intapp Support as needed.
• Support data integrations with core systems such as PMS, MDM and CRM.
• Coordinating with Intapp, implementation partners and internal stakeholders to schedule and implement upgrades.
• Work with Engineers across the Technology Product Team to share Intapp knowledge within the function.
• Provide technical analysis of project needs and implementation recommendations.
• Configuring forms, workflows, rules, modules and integrations.
• Work closely with the product owner to deliver the product roadmap.
• Working to an agreed specification or product backlog to complete tasks, as directed and scheduled, to timescale, estimates and within budget. Communicating all potential risks, issues and reporting progress to the product owner (or project manager where applicable) throughout. Detail the steps needed to action assigned tasks or issues, as well as provide size estimates.
• Follow the firms change management process to raise change requests for enhancements, fixes and upgrades for approval by the Change Advisory Board.
• Build PowerBI reports to provide key information to Risk & Compliance and the Board.
• Develop and maintain system documentation, including configuration, workflows and data mappings.
• Keep all key documentation up to date and stored centrally.
• Attend regular stand ups to ensure the status and progress on all current work is kept updated within appropriate processes and work management systems and communicated at all times.
• Ensure compliance with client confidentiality, regulatory and security requirements.

Skills/Experience

• Significant experience of implementing, configuring and supporting Intapp applications (Conflicts, Intake and Integrate).
• Familiarity with the product's architecture, data schema and all components.
• Strong technical background using SQL Server for queries and data analysis.
• Experience with PowerBI is desirable but not essential.
• Familiar with data integration via REST/SOAP APIs and Intapps Swagger UI.
• Use of issue tracking platforms, such as DevOps.
• Experience in the legal sector is highly desirable, particularly with matter lifecycle processes.
• Software development experience or exposure with a strong understanding of logic, patterns, and algorithms and an understanding of development methodologies.
• Product development and software engineering experience.
• Strong problem-solving and troubleshooting skills.
• Experience with providing estimates on work effort and with technical sizing and scalability.
• Ability to communicate effectively with both technical teams and non-technical stakeholders.
• Excellent written skills with the ability to produce high quality documentation.
• Methodical and analytical.
• Pro-active, self-motivated and takes initiative.
• Flexible and willing to undertake a wide variety of challenging tasks.
• Good problem management skills - able to see a problem through to a solution.
• Capacity to learn, to assimilate information quickly and to acquire new skills. Flexible and willing to undertake a wide variety of challenging tasks.
• Highly diligent with focus on the details, with ability to analyse technical challenges and approaches solutions in a systematic fashion.
• Personable and confident - able to build relationships with colleagues and key stakeholders across the business and work with them accordingly.
• Able to work independently and effectively manage own workload with excellent organisational skills.