Salesforce Data Cloud Expert D360

Our client, a global financial institution, is looking for a Salesforce Data Cloud / D360 Expert to join their team in London.

This is a greenfield project, the ideal candidate will have the experience of implementing, deploying and configuring D360 within a large global corporation, will have overcome a few complications and learnt how to avoid them and will have a good grasp of the Consumption based pricing scheme - Agentforce Flex Credits and how to ensure effective costing/pricing.

This is an initial 3-6 month hybrid contract with a good possibility of extending, offices in central London.

Responsibilities

• Data Management & Strategy:
• Design and implement data management strategies using Salesforce Data Cloud.
• Ensure data integrity, quality, and security across various data sources.

• Integration & Optimization:
• Develop and maintain data integration processes between Salesforce Data Cloud and other systems, utilizing APIs for seamless data flow.
• Optimize existing data workflows and processes to improve efficiency.

• Analytics & Reporting:
• Create and manage dashboards and reports within Salesforce Data Cloud to provide actionable insights.
• Analyse data trends and patterns to support business objectives.

• API Expertise:
• Develop and manage APIs to facilitate data exchange between Salesforce Data Cloud and external systems.
• Ensure proper API documentation and best practices for integration and use.

• Training & Onboarding:
• Develop and deliver training programs for team members on Salesforce Data Cloud functionalities and best practices.
• Create comprehensive training materials, including guides, videos, and e-learning modules.
• Onboard new hires and ensure they are proficient in using Salesforce Data Cloud for their roles.

• Documentation:
• Write techno-functional documentation in Confluence to capture system designs, data flows, and integration processes.

• User Support:
• Provide ongoing support to team members regarding data-related inquiries and troubleshooting.
• Act as a liaison between users and the technical team to communicate data needs and issues.

• Collaboration & Communication:
• Work closely with cross-functional teams to understand data needs and translate them into technical solutions.
• Communicate findings and recommendations to stakeholders at all levels of the organization.

• Continuous Improvement:
• Stay updated with the latest Salesforce Data Cloud features and industry trends.
• Propose improvements to existing data solutions and practices for enhanced performance.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience with Salesforce Data Cloud and other Salesforce products.
• Strong understanding of data management concepts, data governance, and data integration methodologies.
• Proficiency in SQL, data modeling, and analytics tools.
• Demonstrated expertise in API development and integration.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Experience in training or mentoring teams is highly desirable.
• Salesforce certifications (such as Salesforce Data Architect or Salesforce Administrator) are a plus.

Preferred Skills

• Strong knowledge of integration patterns and authentication protocols.
• Knowledge of DevOps tools.
• Familiarity with the finance industry is a plus.
• Experience with ETL tools and data visualization platforms (e.g., Tableau, Power BI).
• Knowledge of programming languages (e.g., Python, Apex) for data manipulation and automation.
• Familiarity with cloud computing concepts and technologies.