ServiceNow ITOM Architect - UK

ServiceNow Architect - ITOM Focus

The ideal candidate is a seasoned ServiceNow ITOM Architect who combines deep technical expertise with strategic consulting ability. They thrive in hybrid London-based engagements, balancing remote collaboration with on-site stakeholder workshops. They are equally comfortable diving into technical discovery patterns as they are presenting roadmaps to C-level stakeholders

Ideal Candidate Profile (UK – Hybrid, London)

Core Experience

• 10+ years overall IT experience with strong architecture and consulting background.
• 5+ years hands-on with ServiceNow ITOM modules (Discovery, CMDB, Event Management, AIOps).
• Proven track record of conducting ITOM maturity assessments and delivering actionable strategic roadmaps.

Certifications & Frameworks

• ServiceNow CIS – Discovery or Service Mapping (mandatory).
• ServiceNow Certified Implementation Specialist (ITOM).
• ServiceNow Certified System Administrator.
• ITIL v3/v4 certification to ensure alignment with IT service management best practices.

Technical Expertise

• Discovery: Deep knowledge of MID Servers, credentials, probes, sensors, and discovery patterns.
• CMDB: Skilled in CI classes, data modeling, reconciliation, normalization, and health dashboards.
• Event Management: Expertise in alert ingestion, correlation, suppression, and integrations with monitoring tools.
• AIOps: Experience with anomaly detection, ML models, and automation workflows.
• Cloud & Hybrid Environments: Exposure to AWS, Azure, GCP, and hybrid infrastructure.
• Data Governance: Familiarity with CMDB modeling tools and governance frameworks.

Strategic & Consulting Skills

• Ability to assess current-state architecture and identify gaps, inefficiencies, and risks.
• Strong stakeholder engagement skills to collaborate with client architects and delivery teams.
• Capable of developing ITOM optimization roadmaps aligned with organizational objectives.
• Skilled at guiding clients on effective license utilization for ServiceNow ITOM modules.

Industry & Location Fit

• Experience working with UK-based enterprise clients in healthcare, finance, telecom, or public sector.
• Comfortable with hybrid work setup in London (or other major UK cities).
• Familiar with Inside IR35 contracting and standard UK work timings.

If this sounds like something of interest, reach out to Ollie at ollie.miracco@next-ventures.com