Platform Owner

THE ROLE

We are seeking a Platform Owner to take full ownership of the Group’s core technical platforms (including Snowflake, ThoughtSpot, CRM, CLM and related data systems and technical platforms) ensuring they are secure, reliable, well‐governed, performant and cost‐optimised.

This role is central to the Technology & Digital Services (TDS) organisation. You will be responsible for the operational integrity, configuration standards, access models, cost management, and performance of these platforms. You will define and maintain platform guardrails, manage SLAs, and oversee the technical roadmap to ensure long‐term scalability, resilience and compliance.

This role works closely with Data Engineering, Architecture, Analytics, AI and Technology Operations teams to ensure that all teams can efficiently and effectively use these platforms. This role isn’t just about building pipelines; you will need to ensure that our platforms become the foundation for TDS and business teams to deliver NextEnergy’s core objectives.

KEY RESPONSIBILITIES

Platform Ownership & Strategy

• Own the Group’s core technical platforms — including Snowflake, ThoughtSpot, CRM, CLM and related data systems and technical platforms — ensuring they are secure, reliable, well‐governed, performant and cost‐
• Set, maintain and enforce platform configuration standards, operational guardrails and best practices.
• Manage RBAC models, environment strategies, access control, and data security across all platforms.
• Oversee performance optimisation, monitoring, alerting and logging across Snowflake, ThoughtSpot and integrated systems.
• Analyse and optimise platform costs, including compute utilisation, storage growth, licensing models and organisational chargeback/allocation approaches.
• Lead adoption of infrastructure‐as‐code (IaC) and automated deployment patterns to improve reliability and repeatability.
• Support TDS teams to drive the technical roadmap, focusing on scalability, stability, security, and platform lifecycle management (source, implement, run, upgrade, patch, deprecate).

Enabling TDS Teams

• Serve as the primary technical contact for platform‐related questions, blockers and guidance.
• Ensure Snowflake, ThoughtSpot, CRM/CLM and related systems support performant engineering and analytical workloads.
• Provide clear documentation, standards and enablement materials that reduce friction for engineering and BI teams.
• Work with Data Architects to ensure platform architecture aligns to best practices and long‐term strategy.
• Work with Product and Change Management to support teams in adopting new platform features and capabilities, owning the elements of proper configuration and platform change governance.

Business Stakeholder Engagement

• Partner with business stakeholders across Finance, Asset Management, and Commercial Management to understand technical platform needs and translate them into platform priorities.
• Communicate platform capabilities and roadmap progress clearly to non-technical audiences, ensuring alignment on value and outcomes.
• Proactively identify opportunities to increase ROI from the platforms and broader digital ecosystem.
• Track and report on the value delivered through platform initiatives, providing regular updates to senior stakeholders.

Service Quality, Reliability & Operations

• Define, monitor and manage SLA/SLOs for platform uptime, latency, availability, cost and quality.
• Own platform-level incident management, root-cause analysis, stability improvements and problem management.
• Manage platform lifecycle activities including updates, feature enablement, capacity planning and incident prevention.
• Ensure strong business continuity and disaster recovery strategies across all platforms.

Risk, Governance & Compliance

• Ensure the platform adheres to data governance, security, and compliance requirements, including audit trails and appropriate access controls.
• Partner with compliance, legal, and risk teams to proactively identify and mitigate platform-related risks.
• Maintain awareness of regulatory developments affecting data and technology in the energy sector, and ensure timely implementation of necessary platform changes.

Vendor & Third-Party Management

• Support senior leaders in managing key vendor relationships (Snowflake, ThoughtSpot, CRM/CLM providers).
• Track new platform releases, features and tools; assess fit, technical impact and operational implications.
• Coordinate vendor escalations relating to platform incidents, performance or configuration.

SKILLS & COMPETENCIES

To be successful in this role, you will demonstrate:

• Demonstrated ability to connect platform capability to business value and communicate this to senior stakeholders.
• Comfortable owning a technical roadmap, managing a backlog, and driving prioritisation decisions.
• Strong operational mindset with experience in incident management, debugging and platform optimisation.
• Ability to write clear technical documentation, standards and operational playbooks.
• Excellent communication skills, with the ability to explain platform constraints and capabilities to technical teams.
• Comfortable owning multiple platforms (Snowflake, ThoughtSpot, CRM, CLM) simultaneously.
• Strong problem‐solving skills and technical judgement.
• Passion for sustainability and the mission to lead the transition to clean energy.
• Commitment to NextEnergy Group's values: be a leader, build trust, be responsible, be innovative, and 'Bring your Alpha'.

EXPERIENCE & QUALIFICATIONS

• 2 to 3 years of direct experience working as a Platform Owner.
• Proven experience managing or administering a cloud data or technical platform at scale (Snowflake preferred).
• Experience with BI platforms such as ThoughtSpot and operational/enterprise platforms such as CRM and Contract Lifecycle Management.
• Strong understanding of cloud security, identity and access management, compliance and governance controls.
• Experience with cost optimisation, technical monitoring and performance engineering.
• Experience with Infrastructure‐as‐Code is advantageous.
• Experience working in a regulated industry (e.g., energy, finance, utilities, or similar) is desirable.
• The right to work in the UK.

WHAT WE OFFER

• A busy role in a supportive team, with plenty of opportunities to learn
• International scope – we operate in over 8 countries
• Hybrid working – we will need you in the central London (Mayfair) office at least twice a week, but you will normally be able to work remotely for the remainder of the week
• 30 days’ holiday per year (3 of which are taken during the festive shutdown in December)
• Private pension
• BUPA Healthcare for you and qualifying dependents
• Cycle to work and electric vehicle leasing schemes
• Annual discretionary bonus.