Senior System Engineer

Senior Systems Support Engineer

📍 North East England (Hybrid)

💰 Up to £42,000

The Opportunity –

We’re looking for a skilled Senior Systems Support Engineer to join a growing technical team supporting a diverse range of modern client environments. This is a hands-on, third-line role where you’ll work with the latest cloud, security, and infrastructure technologies while playing a key part in maintaining high availability and driving technical improvements.

You’ll be joining a collaborative environment that values proactive problem-solving, automation, and continuous improvement—ideal for someone who enjoys getting stuck into complex issues and making a real impact.

You’ll gain exposure to a wide and modern tech stack, including:

• Microsoft Cloud & Productivity: Entra ID, Intune, Microsoft 365 (Exchange Online, Teams, SharePoint)
• Cloud Platforms: Microsoft Azure and Amazon Web Services (AWS)
• Virtualisation: VMware and Hyper-V
• Security & Access: MDR/EDR, SASE, Privileged Access Management (PAM), password vaulting
• Core Infrastructure: Active Directory, DNS, DHCP
• Networking: General troubleshooting and diagnostics
• Backup & Recovery: Veeam and enterprise-grade backup solutions
• Monitoring Tools: ConnectWise Automate, Auvik, LogicMonitor
• Desirable Exposure: Azure Virtual Desktop (AVD), Nerdio

What You’ll Be Doing

• Acting as a senior escalation point for complex infrastructure issues
• Troubleshooting and resolving incidents across cloud, virtualisation, and on-prem environments
• Managing upgrades, patching, and system improvements in line with best practice
• Supporting and enhancing security controls and responding to incidents
• Delivering and maintaining robust backup and disaster recovery solutions
• Working closely with internal teams and third-party vendors to resolve issues efficiently
• Mentoring junior engineers and sharing technical knowledge
• Keeping clear and detailed documentation throughout the support lifecycle

What We’re Looking For

• Strong experience in a 3rd line or senior support role
• Solid technical knowledge across Microsoft cloud technologies, virtualisation, and infrastructure
• Experience with security tools and modern IT environments
• A proactive mindset with a focus on automation and continuous improvement
• Excellent communication skills and a customer-focused approach
• Ability to manage priorities and perform well under pressure

What’s in It for You

• Exposure to a modern, enterprise-level technology stack
• Ongoing training, certifications, and career progression
• Opportunity to work on complex and varied environments
• Supportive team culture with opportunities to mentor and grow