3rd Line Support Engineer

Join Our Team as a Senior IT Engineer in Leeds!

Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated Senior IT Engineer to join our company.

Position: 3rd Line / Senior Support Engineer

Location: Leeds

Type: Permanent

Salary: £35,000 - £38,000

About Us:

We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team and help us maintain our high standards of service in our own Internal IT function.

Key Responsibilities:

• Provide 3rd Line Technical Support, act as an escalation point for 1st and 2nd Line Teams
• Assist with the implementation and maintenance of IT systems.
• Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues.
• Act as a key member of the team in planning, delivering, and leading on IT Projects.

What We're Looking For:

• Proven experience in a 2nd/3rd line support role
• Strong knowledge of Windows and Mac operating systems.
• Experience with networking technologies (LAN, WAN, VPN, firewalls).
• Cyber Essentials Plus exposure
• Proficiency in Active Directory, Office 365, and Exchange.
• Experience in supporting 1st and 2nd Line teams / acting as an escalation point
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work well under pressure.
• Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• A collaborative and supportive team environment.
• Access to cutting-edge technology and tools.
• If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction.

To Apply

• Send your CV and a cover letter outlining your experience and why you would be a great fit for this role to (url removed)
• Join us and be a key player in driving our success and the success of our clients!
• Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.