IT Field Support Engineer

Job Title: Field IT Support Engineer - MSP
Location: Bridgewater
Salary: Up to 35,000 (DOE)

Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support?
If you're looking to build your career with a forward-thinking Managed Service Provider (MSP), this could be the role for you.

We are seeking a skilled IT Support Engineer to join our growing team in Bridgewater. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting.

Key Responsibilities
Provide on-site and remote IT support (2nd line) for a wide range of clients
Diagnose, troubleshoot, and resolve hardware, software, and network issues
Install, configure, and support desktops, laptops, printers, and peripherals
Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi)
Assist with Microsoft 365, Azure and cloud solutions

Skills and Experience Required
Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role
Experience within a Managed Service Provider (MSP) environment is highly desirable
Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking
Experience with cloud services (Microsoft 365 / Azure)

Benefits
Competitive salary up to 35,000 (depending on experience)
Paid for certificates and training
Regular pay reviews
Excellent working environment
Opportunity to work directly with clients and further develop technical skills

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