Unified Communications Support Engineer

Job Title: Unified Communications (UC) Support Engineer
Location: Telford
Salary: £26,000 per annum + Quarterly KPI Bonus

Are you passionate about technology and customer service?

Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving?

We're looking for a motivated Unified Communications Support Engineer to join our support team in Telford.

What You'll Be Doing

• Deliver high-quality technical support to business customers via phone, email, and remote tools
• Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems
• Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems
• Provide guidance on standard procedures and escalate more complex issues to senior engineers
• Proactively suggest improvements to support tools, documentation, and processes

What You'll Need

• 1-3 years of technical support experience (preferably within telecoms or UC environments)
• knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP)
• Familiarity with UC platforms such as Gamma Horizon, Cisco Webex, iPECS, or similar
• Strong troubleshooting and diagnostic skills
• Excellent verbal and written communication with the ability to simplify technical concepts
• Experience using helpdesk/ticketing systems
• A collaborative, customer-first attitude and ability to stay calm under pressure

Benefits

• Quarterly KPI bonus
• On-site parking
• Simplyhealth plan
• Access to our Employee Rewards Scheme
• Regular staff events and social days out
• A friendly, supportive work environment focused on career growth

If you're looking to grow your career in the Tech/Unified Communications field and want to join a supportive, forward-thinking team, please apply with an up-to-date CV.