1st Line Support Engineer

Job Description
Want to apply Read all the information about this position below, then hit the apply button.

Role: 1st Line IT Support TechnicianSalary: £26,000 - £29,000Location: Lancaster Required: Driving License and car

Role Overview

Join a growing IT support team as a 1st Line IT Support Technician, providing friendly, responsive help to business users and resolving basic technical issues across desktops, laptops, cloud services and network devices.

Key Responsibilities

Act as the first point of contact for client support requests (phone, ticketing system, remote tools) Diagnose and resolve routine issues with users' hardware, software and connectivity Perform password resets, account setup and basic Microsoft 365 support Record, prioritise and escalate tickets accurately to 2nd Line where required Assist with device imaging, setups and deployed equipment Support proactive monitoring and routine tasks to maintain service health

Skills & Experience

1+ years' experience in a support role or relevant IT environment Good understanding of Windows OS, Microsoft 365 & common business applications xkybehq Basic networking knowledge (TCP/IP, Wi-Fi, VPN) Strong communicator with a customer-focused mindset* Comfortable working in a small team supporting multiple clients

Benefits

Structured development and access to training Exposure to broad business IT systems and services* Supportive team environment with opportunities to grow