2nd Line Engineer
Role: 2nd Line IT Engineer (MSP) - Service Desk & Field Based Location: Bromsgrove Salary: £35,000
We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with on-site client work, ideal for someone who enjoys both troubleshooting remotely and getting hands-on in the field.
About the Role
As a 2nd Line Engineer, you'll be a key escalation point for technical issues while also delivering high-quality on-site support to our clients. You'll work across a wide range of technologies, with a strong emphasis on networking.
Key Responsibilities
- Provide 2nd line support for desktops, servers, and network infrastructure
- Troubleshoot and resolve escalated technical issues efficiently
- Perform on-site installations, maintenance, and support visits
- Configure and support network devices (routers, switches, firewalls)
- Assist with project work, including system upgrades and migrations
- Maintain clear documentation and update tickets within the helpdesk system
- Deliver excellent customer service at all times
Skills & Experience Required
- Previous experience in a 2nd line role, ideally within an MSP environment
- Strong networking knowledge (TCP/IP, VLANs, DNS, DHCP, VPNs)
- Experience with firewalls and switches (e.g. Cisco, Ubiquiti, Fortinet, etc.)
- Solid understanding of Microsoft environments (Windows Server, Microsoft 365, Active Directory)
- Experience with remote support tools and ticketing systems
- Full UK driving licence (essential for field-based work)
Desirable Skills
- Experience with virtualisation (e.g. VMware, Hyper-V)
- Knowledge of backup and disaster recovery solutions
- Exposure to cloud platforms such as Azure
What We Offer
- Paid for training and certifications
- Allotted study time in your working week
- Excellent career progression
Apply Now
If you're a proactive IT professional who enjoys solving problems and working directly with clients, we'd love to hear from you.