2nd Line IT Support

Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE)

Are you an experienced 2nd Line IT Support Engineer looking for your next career move?

Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you.

About the Role

We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments.

This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same.

Key Responsibilities

• Provide 2nd line technical support to end-users (onsite and remote)
• Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services
• Escalate complex issues to 3rd line / specialist teams where appropriate
• Configure and install hardware, software, and peripherals
• Manage user accounts, permissions, and access in Active Directory / Microsoft 365
• Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)
• Document support work, solutions, and processes clearly
• Assist with IT projects and system upgrades as required

Skills and Experience Required

• 2+ years of experience in an IT support role (ideally 2nd line or service desk)
• Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
• Experience supporting networks and basic understanding of switches, firewalls, and VPNs
• Familiarity with cloud technologies (Microsoft 365, Azure)
• Strong troubleshooting skills and ability to work methodically under pressure
• Excellent communication and customer service skills
• Full UK driving licence (occasional travel to client sites may be required)

If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you.Apply now with an up-to-date CV to be considered.