2nd Line Support Engineer

2nd Line Support Engineer

Location: Northampton
Job Type: Full-time, Permanent

We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP).

You will provide 2nd line technical support, troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems.

Key Responsibilities

• Resolve 2nd line support tickets and escalated issues.
• Troubleshoot hardware, software and networking problems.
• Support Windows, Active Directory and Group Policy.
• Manage Microsoft 365, Azure, Entra ID and Intune.
• Support networks, Wi-Fi, VoIP and Microsoft Teams.
• Provide occasional onsite support.
• Work with 1st and 3rd line teams to resolve complex issues.
• Participate in a rotating out-of-hours support rota.

Requirements

• Previous 2nd Line Support experience.
• Strong Windows and troubleshooting skills.
• Experience with Active Directory, Microsoft 365 and networking.
• Azure, Entra ID, Intune and VoIP experience is desirable.
• Good communication and customer service skills.
• Relevant IT certifications are an advantage.

Benefits

• Competitive salary.
• Flexible Working Arrangements
• 22 days holiday + birthday, increasing to 25 days.
• Pension and healthcare cash plan.
• Life assurance.
• Employee discounts.
• Funded training and certifications.
• Career progression opportunities.