3rd Line Support Engineer

Role: 3rd Line Support Engineer Location: Milton Keynes Salary: Up to £48,000 Type: Full-time, Permanent

We're working with a fast-growing Managed Service Provider that specialises in delivering IT solutions to clients across the hospitality and events sector. With an expanding client base and a strong reputation for high-quality service, they are now looking to bring in an experienced 3rd Line Engineer to support their continued growth.

Key Responsibilities:

• Provide advanced 3rd line support to a range of external clients, both remotely and client-facing
• Act as the technical escalation point for complex infrastructure, networking, and cloud-related issues
• Take ownership of incidents through to resolution, ensuring minimal disruption to client operations
• Work directly with clients, building strong relationships and delivering a high standard of service
• Support the planning, design, and implementation of core infrastructure and cloud projects (particularly Azure migrations and deployments)
• Lead on technical project delivery where required, ensuring work is completed on time and to a high standard
• Produce and maintain clear technical documentation for client environments and internal processes
• Assist in mentoring and supporting 1st/2nd line engineers

Key Skills & Experience:

UK Driving License Required

• Strong experience working in an MSP or multi-client environment
• Solid hands-on experience with Microsoft Azure (deployments, migrations, administration)
• Strong networking skills, including configuration and troubleshooting of:
• Cisco routers and switches
• DrayTek firewalls
• Good understanding of Windows Server, Microsoft 365, and virtualisation technologies
• Excellent communication skills and a client-focused approach

What They're Looking For:

• A proactive, solutions-driven engineer who can take ownership of issues and projects
• Someone comfortable working in a fast-paced, client-facing environment
• A team player who's keen to grow with the business

Benefits:

• Competitive salary up to £48,000
• 25 days holiday + bank holidays
• Pension scheme
• Ongoing training and certifications, including support for Azure qualifications
• Exposure to a wide range of technologies and projects
• Clear progression opportunities within a growing MSP
• Regular team socials and events
• Supportive and collaborative team environment
• Opportunity to work closely with clients and make a real impact
• Flexible working options (where applicable)