E-Commerce Account Executive

Location: Birmingham (hybrid)Salary: £25,000 - £35,000 (depending on experience)

We're looking for an ambitious E-commerce Account Executive to play a key role in the delivery and ongoing management of website projects and client retainers. This role suits someone with a solid background in web and e-commerce platforms (particularly Shopify), strong organisational skills, and a passion for driving client success.

Project Management

• Plan, execute, and oversee delivery of web and e-commerce projects
• Ensure projects are completed on time, within scope, and on budget
• Act as the main point of contact for clients, managing communication and resolving issues

Retainer Management

• Manage ongoing client retainers and ensure deliverables are consistently met
• Proactively identify opportunities to add value for clients
• Track and report on performance metrics, providing actionable insights

Client Collaboration

• Build strong relationships with clients, understanding their business goals
• Provide updates, reports, and strategic recommendations to support growth

Team Coordination

• Work closely with design, development, and digital marketing teams
• Lead project kick-off meetings, aligning stakeholders on goals and timelines

E-commerce Expertise

• Stay up-to-date on the latest trends, tools, and best practices in web and e-commerce
• Provide guidance on website performance, UX/UI optimisation, and platform functionality

• Proven experience in e-commerce, account management, or web project management
• Strong knowledge of e-commerce platforms such as Shopify (other CMS experience beneficial)
• Excellent organisational and time-management skills to handle multiple projects and clients
• Clear communication skills, able to explain technical concepts to non-technical audiences
• Analytical mindset with the ability to generate insights from performance data
• Proactive, solutions-focused, and motivated by achieving results

Please apply now.