IT Engineer - GBP 28000

IT Engineer - Exciting Career Opportunity Location: Middlesbrough Salary: £28,000 Join a Fast-Growing, Innovative IT Team! Are you a passionate, driven, and customer-focused IT professional looking for your next challenge? Do you have a knack for troubleshooting, problem-solving, and implementing cutting-edge IT solutions? If so, this is the perfect role for you!We're on the lookout for a highly skilled Senior IT Support & Project Engineer to join our expanding Technical Support Team. This role is more than just support, it's about leading projects, designing solutions, and making a real impact for customers across the UK.What You'll Be Doing: * Technical Support - Provide expert remote & on site support for clients, ensuring smooth operations.* Project Implementation - Work closely with the Project Delivery Manager to plan, design, and execute IT projects.* Incident Management - Act as an escalation point for major incidents, working collaboratively to resolve critical issues.* Proactive IT Monitoring - Identify potential issues before they impact customers and recommend improved solutions.* Customer Excellence - Deliver outstanding customer service, keeping clients updated and ensuring seamless IT performance.* Continuous Learning - Stay ahead of the curve with research, testing, and professional development in emerging technologies.* Documentation & Knowledge Sharing - Contribute to internal knowledge bases and best practices to support the team.What You'll Bring to the Team: 3+ years of experience in a technical support role, with server project experience.? Strong communication skills - confident in customer-facing situations.? Self-motivated & adaptable - able to work independently and as part of a dynamic team.? Excellent troubleshooting & problem-solving abilities.? A proactive mindset - able to manage workloads, prioritise effectively, and work under pressure.? A full, clean UK driving license - this role includes occasional travel.Technical Skills We're Looking For: Operating Systems: Windows 10/11, Windows Server (2012, 2016, 2019, 2022).?? Infrastructure & Networking: Active Directory, Group Policy, Cisco Meraki, Ubiquiti, Hyper-V.? Cloud & Collaboration: Microsoft Office 365, SharePoint, OneDrive, Teams. Network Security & Firewall Configuration.?? Server Migrations & Installations.Desirable Certifications: If you hold certifications such as MCSE, MCSA, MCITP, or CCNA, that's a huge plus! However, a strong technical mindset and proven experience are just as valuable.Why Join Us?* Competitive salary with overtime available for project work.* Ongoing professional development - access to training and certifications.* Career progression - opportunities to grow within a rapidly expanding company.* Supportive and collaborative team environment.* Ready to Take the Next Step in Your IT Career?We're looking for someone who's ready to hit the ground running, contribute to exciting projects, and make a real difference. If that sounds like you, apply today! Successful candidates will be required to complete a DBS check.