IT Infrastructure Engineer - St Ives

Job Title: Infrastructure Engineer

Based: St Ives

Salary: Up to £45,000

Department: Projects & Change

About the Role

We are looking for a skilled and proactive Infrastructure Engineer to join our Projects & Change team. This is a pivotal role that ensures the smooth day-to-day operation of our client's IT environments, delivering high-quality support and innovative infrastructure solutions.

You will play a key role in maintaining our reputation for excellence, helping us achieve our mission of providing the best IT support in the world. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this role offers an exciting opportunity to make a real impact.

Key Responsibilities

• Act as a technically experienced and knowledgeable member of the Infrastructure Team
• Provide prompt, accurate, and consistent communication to colleagues and clients
• Deliver day-to-day front-end support, resolving incidents and fulfilling service requests to minimise disruption
• Investigate, diagnose, and resolve technical issues, escalating where necessary for collaboration
• Gain an in-depth understanding of client systems and infrastructures, maintaining accurate documentation
• Support onboarding processes by assessing and documenting new client environments
• Lead technical installations, implementations, and project delivery across client sites
• Travel to client locations across the UK (occasional overnight stays required)
• Mentor and support Service Desk Analysts and Field Technicians, helping develop their technical capabilities
• Collaborate with third-party vendors for issue resolution
• Work with the Sales team to recommend and design infrastructure improvements
• Stay up to date with emerging technologies and promote innovation and best practices
• Share technical knowledge across the business to enhance service delivery
• Manage your own workload effectively and maintain high performance standards
• Deliver exceptional customer service at all times

What We're Looking For

• Strong technical expertise across infrastructure technologies (hardware, software, networking, etc.)
• Proven experience in troubleshooting and resolving complex IT issues
• Excellent communication and interpersonal skills
• Ability to work independently and perform to a high standard with minimal supervision
• A proactive mindset with a passion for continuous learning and improvement
• Experience mentoring or supporting junior team members is desirable
• Willingness to travel to client sites across the UK

Why Join Us?

• Be part of a collaborative and forward-thinking team
• Work on varied and challenging infrastructure projects
• Opportunities for professional development and career growth
• Contribute to delivering exceptional IT services to a diverse client base

Additional Information

This role may include additional responsibilities as required to meet business needs.

If you're ready to take the next step in your infrastructure career and make a meaningful impact, we'd love to hear from you.