IT Support Engineer

IT Support Engineer

Location: Manchester (Hybrid - 2 days on-site, 3 days from home)

Salary: Up to £26,500 per annum

Contract Type: Full-time, Permanent

Experience Required: Minimum 1 year in an IT support role

About the Role

We are looking for a motivated and technically capable IT Support Engineer to join our team based in Manchester. This is a fantastic opportunity for someone with at least one year of hands-on IT support experience who is looking to grow their career in a collaborative and fast-paced environment.

You will be the first point of contact for all IT-related queries, providing efficient and professional support to end users across the business. The role offers a flexible hybrid working arrangement - 2 days on-site in Manchester and 3 days working from home.

Key Responsibilities

• Provide 1st and 2nd line technical support to end users via phone, email, and ticketing system
• Diagnose and resolve hardware, software, and network issues in a timely manner
• Set up and configure laptops, desktops, mobile devices, and peripherals
• Manage user accounts and permissions using Active Directory / Microsoft 365
• Maintain and update the IT asset register and documentation
• Escalate complex issues to senior IT staff or third-party vendors where appropriate
• Support onboarding of new starters, including equipment setup and system access
• Assist with IT projects and infrastructure improvements as required
• Ensure IT procedures and security policies are followed across the business
• Contribute to the continuous improvement of IT support processes and documentation

Required Skills & Experience

• Minimum 1 year of experience in an IT support or helpdesk role
• Strong knowledge of Windows 10/11 operating systems
• Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Familiarity with Active Directory - creating and managing user accounts and groups
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
• Experience troubleshooting hardware issues (laptops, desktops, printers, peripherals)
• Good understanding of IT security best practices
• Strong communication skills with the ability to explain technical issues to non-technical users
• A proactive, can-do attitude with excellent problem-solving skills
• Ability to manage and prioritise a varied workload effectively

Desirable Skills

• Experience with an IT ticketing system (e.g. Freshdesk, Jira Service Management, Zendesk)
• Knowledge of Azure Active Directory / Entra ID
• Familiarity with remote desktop tools (e.g. TeamViewer, AnyDesk)
• CompTIA A+, Microsoft certifications, or equivalent qualifications
• Experience working in a manufacturing or industrial environment
• Exposure to basic PowerShell scripting or automation

What We Offer

• Salary up to £26,500 depending on experience
• Hybrid working - 2 days on-site in Manchester, 3 days from home
• Pension scheme
• 25 days annual leave plus bank holidays
• Supportive team environment with room to grow
• Opportunities for training and professional development

How to Apply

To apply, please submit your CV with your most up to date experience and why you are interested in this role.

This position is being recruited confidentially.

Further details about the employer will be shared with shortlisted candidates.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.