IT Support Technician

IT Support Technician On-site - Huntingdon Full-time | Permanent UK Driving License Preferred

Are you passionate about technology and enjoy helping people resolve technical issues? We're looking for a proactive and customer-focused IT Support Technician to join our clients growing team.

In this on-site role, you'll be the first point of contact for all IT-related queries, providing efficient and friendly 1st Line support to end users. You'll also have the opportunity to get hands-on with 2nd Line issues, making this an excellent role for someone looking to broaden their technical experience and grow within the IT field.

Key Responsibilities:

• Act as the first point of contact for users via phone, email, and in person
• Troubleshoot and resolve a wide range of hardware, software, and network issues
• Log, manage, and track support tickets through our helpdesk system
• Escalate more complex issues to 2nd Line support when required
• Set up and configure new laptops, desktops, mobile devices, and user accounts
• Support office equipment such as printers, scanners, and VoIP phones
• Assist with system updates, patches, and IT asset management
• Maintain accurate documentation of processes and procedures

What We're Looking For:

• Previous experience in a 1st Line IT Support role (minimum 1 year preferred)
• Strong troubleshooting skills for Windows OS, Microsoft 365, and common hardware
• Excellent communication and interpersonal skills
• A logical, methodical approach to problem-solving
• Willingness to learn and take on new challenges, including some 2nd Line tasks
• Ability to work independently on-site and collaborate with remote IT team members

Desirable Skills:

• Exposure to Active Directory, Azure, or basic networking
• Experience supporting cloud-based systems and remote users
• IT qualifications such as CompTIA A+, ITIL, or Microsoft certifications (a plus)

What We Offer:

• A supportive and collaborative team environment
• Opportunities for training and career development
• Competitive salary (dependent on experience)
• On-site parking and facilities at our Cambridge HQ

If you are on the lookout for a new role or feeling stagnated then this could be the next opportunity for you! Apply now with your CV and let's arrange a call.