IT Support Technician
Role: IT Support Technician Location: Northampton Salary: Up to £34,000 + benefits Type: Full-time, Permanent
We're working with a growing Managed Service Provider (MSP) based in Northampton, looking to add a new IT Support Technician to their expanding team.
This is a great opportunity for someone with proven support experience who enjoys a varied role, taking ownership of issues and working across both 1st and 2nd line support in a fast-paced environment.
The Role:
You'll provide a mix of 1st and 2nd line support to a broad client base, handling everything from user issues through to more complex technical troubleshooting, with opportunities to further develop your technical skillset.
Key Responsibilities:
- Provide 1st and 2nd line support via phone, email, and remote tools
- Troubleshoot and resolve a wide range of IT issues across user and infrastructure environments
- Manage and prioritise support tickets in line with SLAs
- Support Microsoft 365, Windows environments, and Active Directory
- Assist with server, network, and infrastructure-related issues
- Monitor backups and security tools, escalating where required
- Support hardware builds, installs, and configurations
- Maintain clear documentation and ticket updates
What We're Looking For:
- Experience in a 1st/2nd line IT support role (ideally within an MSP)
- Strong troubleshooting skills across Windows, Microsoft 365, and user environments
- Exposure to Active Directory, networking, and server support
- Excellent communication and customer service skills
- Ability to manage and prioritise workloads effectively
- Full UK driving licence (preferred for occasional site visits)
- Based within commuting distance of Northampton
Desirable Skills:
- Networking knowledge (VLANs, firewalls)
- Experience with backup and security solutions
- Microsoft 365 migrations or administration
What's on Offer:
- Competitive salary and bonus scheme
- Ongoing training and certification support
- Clear progression opportunities
- Supportive team environment
- Exposure to a wide range of technologies and clients