It Support Engineer

IT Support Engineer Southend-on-Sea, Essex (Hybrid) £25,000 - £30,000 DOE MSP Environment

We're partnered with a progressive Managed Service Provider (MSP) in Southend-on-Sea who are looking for an IT Support Engineer to join their growing team. This hybrid role offers the opportunity to work both remotely and on-site, providing a mix of 1st and 2nd line helpdesk support as well as field-based support to a diverse client base.

What you'll be doing:

• Delivering 1st & 2nd line technical support via the helpdesk and on client sites
• Troubleshooting and resolving hardware, software, and networking issues
• Supporting and maintaining client IT systems across a variety of environments
• Installing and configuring new hardware and software solutions
• Escalating complex issues to senior engineers where necessary
• Providing excellent customer service and building strong client relationships

Technical Requirements:

• Experience supporting both Windows & MacOS environments
• Hands-on knowledge of Microsoft Azure and Office 365 administration
• Strong understanding of Active Directory (user/group management, permissions)
• Good networking knowledge - including LAN/WAN, TCP/IP, VPNs, routers & switches
• Some understanding of virtual machines (e.g. Hyper-V, VMware)
• Previous MSP experience (preferred but not essential)

What we're looking for:

• Previous experience in an IT support/helpdesk role (1st & 2nd line)
• A proactive problem-solver with excellent communication skills
• Ability to work both independently and as part of a close-knit team
• Full UK driving licence (required for field support)

What's on offer:

• Salary £25,000 - £30,000 (depending on experience)
• Hybrid working - balance of remote, office, and field-based support
• Great training and clear career progression opportunities
• A dynamic, supportive MSP environment with exposure to a wide range of tech