Senior IT Engineer

Job Title: Senior IT Engineer Department: Support Services Location: Oxfordshire with travel to client sites and training venues Work Model: Hybrid Working with 1-2 days in the office Salary: Up to £45,000 Depending on experience Benefits: Staff bonus Scheme, 20 days annual holiday, pension scheme, ongoing training

Company Background:

Our Client is a total IT solution provider. We serve Small Medium Enterprise clients mainly located within Oxfordshire and the Thames Valley. We pride ourselves on delivering a high level of expertise and customer service across our entire range of products and services that include network security, email and multi-site IT systems. The Technical team handle a wide range of support requests, project commissioning and presales technical enquiries.

Key Responsibilities:

* Provide 3rd Line support to customers via telephone, email and remote control for the range of products and services that our client provide* Monitor and troubleshoot customer environments using our support and monitoring systems* Research, recommend, plan and implement infrastructure system projects* Administer and maintain key client infrastructure, including Active Directory, Entra, LAN, WAN, Internet access, security and hosted Exchange.* Take responsibility of issues, escalations and requests maintaining customer communication* Diagnose and resolve customer problems* Liaise with third party organisations* Management of customer technical documentation, providing reports to the client and the company

The Person:

Ideally you will have a background in 3rd line technical consultancy working for a Managed Service Provider.You will have excellent communications skills and work well as part of a small team whilst being able to manage your own workload and time management. You will be enthusiastic with excellent problem-solving skills. You will have a desire to continue learning and developing your knowledge and skills maintaining a keen interest and passion for IT.

Skill Requirements:

* Proven experience in providing 3rd Level IT support* Technical knowledge of Microsoft Windows Desktop, Office and Server environments* Excellent communication skills both written and verbal* Ability to diagnose and resolve problems* Good time management and prioritisation* Initiative and self-motivated* A professional working attitude* To learn and develop new product knowledge and skill sets* The ability to record and report with detailed technical documentation

Thorough knowledge of current IT technology including (but not limited to):

* Microsoft Windows Server 2019 -2025* Microsoft desktop OS Windows 10 and 11 Professional* MacOS, Apple IOS, Android (Desirable)* MS Active Directory* DNS, DHCP and network services* Microsoft Exchange 2010 -2019* Office 365/Azure/Entra/Hybrid including Defender, Intune and security policies* Server Virtualisation (Hyper-V / VMware)* Cloud services including Azure and AWS* LAN/VLAN/WAN (routers, switches, Wi-Fi, firewall)* Communications (VOIP, Leased Lines)* Dell/HP Server Hardware* Storage infrastructures SAN, NAS, DAS* Backup and DR technologies (experience of Veeam and Datto)* SharePoint management and support* IT Security including data loss prevention, encryption, EDR, MDR, Unified Threat Management, 2FA

Education / Qualification:

* Minimum of 5 GCSEs* 2 A Level passes or equivalent* Post-Secondary School education relating to IT, qualifications or training desirable* Current Microsoft accreditation, MCSA desirable

To apply for this position please send a request