Senior IT Helpdesk Engineer

IT Support Engineer Location: Newcastle Salary: £28,000 - £32,000 per annum (DOE)

We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm.

This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive.

Experience

• Providing in-person and remote technical support, ensuring a positive user experience.
• Diagnosing and resolving hardware, software, and escalated technical issues.
• Installing, configuring, and maintaining desktop and networking equipment.
• Active Directory, Microsoft Office 365, Entra, Citrix, VMware, vSphere
• Documenting incidents and resolutions clearly and accurately.

• Excellent customer service and communication skills.
• Strong troubleshooting and root cause analysis abilities.
• Hands-on experience with Windows environments and end-user support.
• Qualification in an IT-related discipline (degree level preferred).
• Full, clean UK driver's licence.

Desirable

• ITIL qualification or familiarity with ITIL practices.
• Experience working in a professional services environment (legal firm)

If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, we'd love to hear from you.