Senior Project Manager Case Management Global Rollout

Project Manager (Case/Matter Management - Global Rollout)

Location: London (2 days in office / 3 days remote - flexible hybrid working)

Salary: Circa £120,000 + benefits

About the Role

My client, in the Legal sector are embarking on a significant global transformation programme, moving from a home-built CRM and matter management system to ShareDo, a modern work and case management platform. This role will be central to the successful global rollout, starting in the UK and then extending across the US and APAC regions.

We are seeking a highly methodical, delivery-focused Project Manager with experience leading large-scale technology deployments within a law firm or professional services environment. This is a unique opportunity to shape a business-critical platform that will underpin the firm's client service, operational efficiency, and future digital strategy.

This project is anticipated to last 2-3 years, with wider projects lined up across the firm.

Key Responsibilities

• Lead the end-to-end project management of the ShareDo deployment across the firm, from UK rollout to international implementation.
• Drive delivery through structured project governance, ensuring scope, budget, timelines, and quality are met. (Success will be measured)
• Work closely with the COO, Product Lead, Business Analysts, and Change Team to translate requirements into actionable delivery plans.
• Manage vendor relationships and third-party suppliers involved in the ShareDo deployment and integrations.
• Coordinate with IT and business stakeholders to ensure seamless integration with other core firm systems (DMS, finance, CRM, reporting, etc.).
• Oversee risk, issue, and dependency management, ensuring timely resolution and proactive communication to senior leadership.
• Partner with the Change Management team to ensure strong user adoption and effective training across regions.
• Provide clear reporting and updates to the Systems & Solutions leadership team and firmwide stakeholders.

Skills & Experience

• Proven track record of managing large, complex technology transformation projects, ideally within legal, insurance, or wider professional services.
• Direct experience of case/matter management or work management platforms (e.g., ShareDo, or equivalent).
• Strong understanding of legal practice operations, particularly in insurance law, desirable.
• Demonstrable expertise in stakeholder management, including at Partner, Executive, and global levels.
• Skilled in project methodologies (Agile / Waterfall / Hybrid), with the ability to bring rigour and structure.
• Excellent organisational skills, with a methodical and efficient approach to planning and delivery.
• Strong vendor and supplier management experience.
• Ability to work across multiple time zones and cultures as the programme expands internationally.

Opportunity

• Opportunity to lead one of the firm's most strategic technology programmes with global impact.
• Highly collaborative environment with a dedicated Change Team, Product Lead, and BAs supporting delivery.
• Flexible hybrid working - typically 2 days in the office, 3 days from home.
• Competitive salary package
• A culture that supports innovation, professional growth, and work-life balance.

This position has been signed off and keen to arrange interviews. Please apply ASAP!