Service Desk Engineer

Service Desk Engineer

Location: Northampton Salary: Up to £32,000 Set-up: Flexible Working Company: Market-Leading IT Provider

We're working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton.

This is an excellent opportunity for an ambitious IT professional to join a well-established organisation that invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients.

The Role

As a Service Desk Engineer, you'll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. You'll work closely with senior engineers, gaining valuable experience while developing your technical skillset.

The role is primarily office/home-based with occasional visits to client sites when required.

Key Responsibilities

• Providing 1st line technical support via phone, email and remote tools
• Logging, updating and resolving support tickets
• Troubleshooting hardware, software and network issues
• Supporting Microsoft 365 environments
• Managing user accounts and permissions through Active Directory and Azure
• Escalating complex issues to senior engineers where appropriate
• Maintaining excellent customer service standards throughout the support process
• Assisting with IT deployments and client onboarding projects

Skills & Experience

We're interested in candidates who have experience with some or all of the following:

• Previous experience within an IT support or service desk environment
• Microsoft Windows 10/11
• Microsoft 365
• Active Directory
• Azure / Entra ID
• Basic networking knowledge (DNS, DHCP, TCP/IP)
• Strong communication and problem-solving skills
• Full UK driving licence preferred due to occasional client site visits

What's on Offer?

• Salary up to £32,000
• Flexible working arrangements
• Exposure to a wide range of technologies and projects
• Clear progression and development opportunities
• Supportive and collaborative team environment
• Opportunity to work for a market-leading IT provider with an excellent reputation
• Ongoing training and certification support

If you're looking to take the next step in your IT career with a forward-thinking organisation that values its people, we'd love to hear from you.