Service Desk / Field Engineer
Field & Service Desk Engineer
London / Hybrid / Up to £40,000 / Full-Time / Permanent
The Opportunity:
We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team.
This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments.
Responsibilities include:
- Travelling to client sites across London and surrounding areas to deliver onsite technical support
- Supporting the internal service desk team remotely when not on client premises
- Building and maintaining strong working relationships with client stakeholders
- Troubleshooting and resolving complex issues across desktop, server, and cloud environments
- Documenting incidents and resolutions
- Escalating issues appropriately
- Working collaboratively with colleagues
- Acting as an ambassador for the business at all times, upholding the company's reputation for quality service
You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require:
- A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential
- At least 2 year of field engineering experience, visiting and supporting multiple customer sites
- Strong 2nd line service desk background with the ability to manage competing priorities
- Microsoft Azure, Active Directory, Windows Server, and Office 365
- Microsoft Exchange / Outlook administration
- VMware / Hyper-V
- Data backup solutions -VEEAM or equivalent
- Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration
- Strong PC hardware
- Software troubleshooting
- Excellent communication skills
- Professional, client-facing manner
Location
The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London.
To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant.
Please note: the details of our client and their business are not to be disclosed to any third party without prior consent.
Thank you for your interest!