Technical Account Manager - GBP OTE

Technical Account Manager Manchester (Hybrid) £45,000 + £10,000 OTE

IT Managed Services

Are you a relationship-driven tech professional who loves helping clients unlock the full potential of technology? This is your chance to join a fast-paced, forward-thinking environment where innovation meets customer success.

We're looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and people. You'll act as the trusted advisor for key clients, combining technical expertise with first-class account management skills to ensure long-term success.

What You'll Be Doing

* Be the trusted advisor - build strong, lasting client relationships and serve as the go-to contact for all technical needs.* Solve real business challenges - understand customer goals and translate them into innovative technical solutions.* Drive onboarding & adoption - support customers through implementation, integration, and deployment.* Keep clients ahead - provide expert guidance, demos, workshops, and ongoing training to maximise value.* Own escalations - resolve complex technical challenges swiftly and effectively.* Grow accounts - identify upsell and cross-sell opportunities while ensuring renewals and retention.* Influence the future - collect feedback and shape the roadmap of next-generation solutions.

What We're Looking For

* Experience in a technical, client-facing role (TAM, Solutions Engineer, Customer Success, etc.)* Strong technical knowledge across areas such as cloud, SaaS, networking, cybersecurity, or business applications* Exceptional communication skills - you can make the complex simple* Proven ability to manage multiple projects in a fast-paced environment* Customer-first mindset with excellent problem-solving and strategic thinking skills* Comfortable with tools like CRM, ticketing systems, and productivity platforms* Flexibility to travel occasionally for client meetings and industry events

What's in It for You?

£45,000 salary + £10,000 OTE Hybrid working model (office & remote flexibility)?? Career progression into senior account management, solutions architecture, or customer success leadership Ongoing training, certifications, and professional development opportunities? A vibrant, collaborative environment where innovation and client success drive everything we do

If you're passionate about technology, love solving problems, and want to play a key role in client success, we'd love to hear from you!