Technical Team Lead

Technical Team Lead

Location: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits)Job Type: Full-time, Permanent Sector: IT Solutions & Cyber Security (Managed Service Provider)Reports To: Head of Service Delivery / Operations Manager

About the Company

Our client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This is a confidential search; the client's identity will be disclosed to shortlisted candidates.

About the Role

We are seeking an experienced Technical Team Lead to oversee the day-to-day operation of the Service Desk while acting as the senior technical escalation point for complex infrastructure, cloud, and Microsoft 365 issues. The role combines hands-on technical expertise with team leadership and project delivery across a varied client base.

Key Responsibilities

• Lead, mentor, and develop Service Desk engineers, ensuring high ticket quality and SLA performance.
• Act as the senior escalation point for complex 2nd and 3rd line technical incidents and drive root-cause resolution.
• Plan and deliver infrastructure and migration projects, including P2V/V2V server migrations, Azure migrations, and Microsoft 365 tenant-to-tenant migrations.
• Manage and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services.
• Support Hyper-V and VMware virtualisation platforms.
• Administer and troubleshoot Microsoft 365 technologies including Exchange Online, SharePoint, OneDrive, Teams, Entra ID (Azure AD), and Intune.
• Assist with the design and implementation of Microsoft 365 security and compliance solutions.
• Support Azure and hybrid cloud environments where required.
• Lead customer onboarding and technical transition activities for new managed service clients.
• Maintain technical standards, documentation, knowledge base articles, and best practice procedures.
• Review and approve technical solutions proposed by junior engineers.

Skills & Experience

• Proven experience in an MSP environment supporting Microsoft 365, Azure, Windows Server, Active Directory, and virtualisation technologies.
• Experience delivering infrastructure, migration, and cloud transition projects.
• Strong understanding of backup, disaster recovery, networking, firewalls, and cyber security best practices.
• Excellent troubleshooting and communication skills, with the ability to work directly with clients and internal teams.
• Relevant Microsoft, Azure, VMware, or security certifications are desirable.

Full UK driving licence required.

What's On Offer

• A key leadership role within a growing, market-leading IT and cyber security provider.
• Genuine progression opportunities as the business continues to scale.
• Exposure to varied projects across M365, Azure, networking and security.
• Supportive, close-knit team environment with investment in ongoing training and certifications.
• Competitive salary, dependent on experience.