Service Desk Engineer

Overview

Ref: (phone number removed)

2nd line Support / Level 2 Service Desk Analyst / On-site

Role Responsibilities

Responsibilities will include:

• Own and resolve L1 & L2 tickets with speed and precision.
• Troubleshoot and fix break-fix issues to keep systems running smoothly.
• Handle ad-hoc IT requests and contribute to small projects that make a big difference.
• Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
• Follow ITIL best practices and maintain accurate ticket documentation.

Person Specification

Essential skills will include:

• ITIL knowledge and a solid understanding of service management.
• Proven ticket handling experience in a busy service desk environment.
• Strong troubleshooting skills and the ability to work independently.
• Great communication and a positive, proactive attitude.

Next Steps

Apply by contacting Ciaran Ahern

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.