Global Operations Manager (internal role)

Who We Are

Nexus Search is a specialist executive search firm focused exclusively on Director to C-Suite level supply chain leadership across Europe & Americas. We work with some of the worlds biggest brands to hires end-to-end supply chain executives across dynamic industries such as automotive, FMCG, ingredients, packaging, chemicals and consulting, connecting exceptional talent with businesses that need the very best at the top.

Our culture is fast-paced, young and dynamic, built on ambition, hard work, and a genuine love of what we do. We're scaling our London and Austin teams, with plans for another international office, and investing in the evolution of our technology stack - including the integration of AI tools designed to make our team faster, smarter and better equipped to deliver for our clients and candidates.

That's where you come in.

The Role

As Operations Manager, you'll own the day-to-day operations of the business, responsible for office management, organising company events, management of our IT, systems and tech stack, whilst being a key player in some of the most interesting projects we've ever taken on.

This is a role for someone who genuinely loves project/process management and organisation, takes pride in the environment they manage, and thrives in a fast-moving, variety-filled role.

The Projects You'll Be Part Of

You will be shaping the future of how nexus operates. Here's a flavour of what's ahead:

🌍 International Expansion

🏙️ Growing Our London & Austin Offices

🤖 AI & Technology Evolution

⚙️ Systems & CRM Migrations

What You'll Own

Office & Facilities

• Maintain a brilliant office environment - functional, well-stocked and a place people genuinely want to be
• Manage supplier relationships, building management and service contracts
• Handle day-to-day facilities issues quickly and proactively, including minor IT fixes

IT, Systems & Technology

• Be the go-to for all IT and system issues across the business (with support of external IT support)
• Own the onboarding and offboarding of employees across all platforms and tools
• Manage software renewals and vendor relationships
• Lead the configuration and rollout of new tools and technologies - including AI
• Oversee system security, access controls and CRM hygiene

Performance Reporting & Data

• Manage and distribute weekly and monthly performance and KPI reports
• Maintain accuracy and integrity of reporting across the business
• Support the SLT with data-driven insights to inform decisions

Events & Culture

• Plan and manage all company events - from the Christmas party to sports days to international incentive trips
• Coordinate celebrations, milestones and the moments that make nexus a great place to work

General Operations

• Act as EA to the Founders - keeping them organised and the business moving
• Communicate operational updates and company-wide announcements
• Manage insurance renewals, supplier forms, portal setups and RFPs

Who We're Looking For

Experience

• 3–7 years in operations, office management or business support within an SME or scale-up
• Background in recruitment, sales or a fast-paced service environment is a strong plus
• Has personally managed IT, systems and suppliers - not delegated to a team
• Experience leading a tech implementation or system migration is a bonus

Skills & Mindset

• Strong project management and problem-solving skills - you love a plan and you make it happen
• Tech-savvy and comfortable across multiple platforms; curious about AI
• Highly organised with sharp attention to detail
• Positive, can-do attitude - hands-on, nothing is beneath you
• Takes full ownership and doesn't need hand-holding
• Thrives on variety in a fast-moving environment