3rd Line Helpdesk Technician

Are you a confident IT specialist ready to take ownership of 3rd line support challenges within a forward-thinking, people-first team? If so, this 3rd Line Helpdesk Technician opportunity could be the perfect role for you!

At Bluespires, we pride ourselves on doing things differently. We’re committed to putting our clients, and our team, first. From managed IT support to cybersecurity and infrastructure projects, we work in partnership with our clients to deliver smart, bespoke IT solutions that truly make their businesses better.

At an exciting time of growth, we’re seeking a 3rd Line Helpdesk Technician to join our team in Oxfordshire. This full-time position offers a salary of up to £45,000 per annum and fantastic benefits including dedicated time to gain qualifications and certifications of your choice, company events, flexible working arrangements and more!

As a 3rd Line Helpdesk Technician, your key responsibilities will include:

• Resolve high-level technical issues as the escalation point for the helpdesk.
• Prioritise and manage multiple complex tickets, meeting SLA deadlines.
• Deliver outstanding customer service via phone, email, and remote support.
• Support internal team development through training and shadowing.
• Maintain and configure Microsoft SaaS and modern workplace tools.
• Collaborate with colleagues to drive knowledge transfer and service excellence.

Ky Skills & Experience:

• Proven experience in a busy IT helpdesk or service environment.
• Hands-on expertise with Microsoft technologies and Windows Server.
• Microsoft Certifications (Enterprise Administrator track) or equivalent practical experience.
• Strong troubleshooting skills with a methodical, logical approach.
• Excellent communication skills and a professional, customer-first attitude.
• Self-motivated, calm under pressure, and detail-oriented.

How to Apply:

If this role sounds like your next step, we’d love to hear from you. Apply now and take your career forward in a role where your expertise and professional growth will be valued.

Niche Recruitment is proud to be working exclusively with Bluespires on the recruitment of this position. Please get in touch with Niche Recruitment should you have any questions.