CRM Analytics and Tech Manager - Clienteling (London Area)

🌟 Senior Manager, Marketing Technology (Clienteling and CMS)

📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid

Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail?

A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London.

This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.

🔥 What You'll Do

• Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
• Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery.
• Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
• Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
• Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
• Leverage data and insights to measure platform success and identify opportunities.
• Ensure compliance with GDPR and data protection standards .
• Provide training and support to maximize tech adoption across the business.
• Stay on the pulse of emerging marketing tech trends .

🧩 What We're Looking For

• 4+ years' experience in Marketing Technology, CRM, Digital Marketing, or related fields.
• Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK), Mad Mobile Concierge and/or CMS systems .
• Strong project management and cross-functional stakeholder skills.
• Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools .
• Analytical mindset — able to turn customer data into actionable strategies.
• Clear communicator with experience influencing senior leaders.
• Deep understanding of customer journeys and personalization strategies .
• Knowledgeable about GDPR and privacy compliance .

🎯 Ideal Background

• Degree in Technology, Marketing, Business, or related areas .
• Experience within luxury retail, fashion, e-commerce , or consumer goods industries.
• Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
• Strong data analytics understanding

✨ Why Join?

You'll play a pivotal role in shaping how a global brand connects with its most valued customers — leading high-impact projects at the crossroads of technology, marketing, and customer experience .

This is a career-defining opportunity to drive innovation and leave a lasting mark on the customer journey.

👉 Ready to take the next step?

Apply now and help transform the future of customer engagement through cutting-edge marketing technology.