Customer Analytics Manager | Luxury Retail

Customer Analytics Manager | Luxury Retail | Central London/Hybrid | Competitive Salary

We are working on a great opportunity with a leading global luxury brand, who are hiring for a Customer Analytics Manager to join their growing team.

The Company

Founded over 50 years ago, they have become one of the most recognisable brands on the planet. With over 150 stores worldwide and a turnover of more than £5bn a year, they have become one of the leading companies within the luxury retail space.

The Role

This is a fantastic opportunity to join the EMEA Customer Insights team at the heart of one of the world's most iconic luxury brands, playing a critical role in driving customer-centric focus and strategic business growth.

Working under the Senior Manager, you will lead BAU reporting and proactive analysis of customer performance across all direct-to-consumer channels. You'll act as a Customer Insights leader within the team and with external partners, with genuine scope to shape processes, influence senior stakeholders, and support the development of the wider team.

The Candidate

Key attributes of the suitable Customer Analytics Manager include:

• Experience: Degree in a numerate subject, with 6+ years' experience in Customer Insights within Marketing and CRM, ideally within luxury/retail
• Stakeholder Influence: Proven ability to influence and present to senior stakeholders, turning complex analysis into clear, actionable recommendations
• Leadership: Strong leadership and coaching skills, with experience managing and developing a team
• Technical Skills: Skilled across Excel, SQL, and Tableau, with an interest in automation and emerging AI tools (e.g., Copilot)