CRM Manager

CRM Manager – Microsoft Dynamics 365 CE

Location: London

Permanent | Competitive Salary + Benefits

Are you a CRM expert ready to take ownership of a high-impact platform? We’re recruiting on behalf of a dynamic organisation seeking a CRM Manager to lead the optimisation and evolution of their Microsoft Dynamics 365 Customer Engagement environment.

This is a hands-on leadership role where you’ll manage the day-to-day performance of the CRM, drive user adoption, and deliver continuous improvements aligned to business goals.

Key Responsibilities:

• Own and manage the D365 CE platform across Sales, Marketing, and Customer Service.
• Collaborate with stakeholders to gather requirements and translate them into system enhancements.
• Lead CRM configuration, data integrity, and user support.
• Drive CRM strategy, adoption, and training across the organisation.
• Work closely with internal teams and external partners to deliver change and innovation.

What We’re Looking For:

• Strong experience with Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing modules).
• Proven track record in CRM management, configuration, and optimisation.
• Excellent stakeholder engagement and communication skills.
• Ability to translate business needs into technical solutions.
• Experience with Power Platform and integrations is a plus.