CRM Manager

Job Description We're looking for an experienced Dynamics 365 CRM Manager to lead the ongoing development, optimisation, and integration of Microsoft Dynamics 365 CE. This is a key role driving a major digital transformation to enhance engagement, data quality, and operational efficiency. You'll work closely with stakeholders to ensure the CRM empowers teams to make informed, data-led decisions and deliver impactful services.

Roles and Responsibilities

• Develop, configure, and customise D365 CE to meet business needs

• Lead data governance, quality, and GDPR compliance

• Manage integrations with other systems and platforms

• Oversee data models, segmentation, and reporting dashboards

• Provide actionable insights to support strategic planning

• Deliver training, create user guides, and promote best practice

• Act as the CRM champion, driving adoption and continuous improvement

Skills and Qualifications

• Proven experience managing and developing Microsoft Dynamics 365 CE

• Strong understanding of CRM architecture, data structures, and integrations

• Experience with data governance and GDPR compliance

• Ability to translate business requirements into technical solutions

• Excellent documentation and stakeholder engagement skills

• (Desirable) Charity or NFP sector experience

• (Desirable) Familiarity with Dynamics 365 Marketing, Power Platform, or Customer Insights

Benefits

• 10% employer pension contribution (with 5% employee contribution)

• Life assurance from day one

• Access to an Employee Assistance Programme

• Be part of a supportive organisation driving real impact