CRM Support Exec

Dynamics 365 System Administrator -
Location(s) - London, Manchester, Birmingham and more (Hybrid - 3 days a week).

Our client is seeking a skilled Dynamics 365 System Administrator to join their company in a really exciting period of growth and to work on an a major upcoming digital transformation.

Roles and Responsibilities

System Configuration and Maintenance

• Manage and configure Dynamics 365 CE environments, including sandbox and production instances.

• Customize entities, forms, views, dashboards, workflows, business process flows, and security roles.

• Implement updates, patches, and upgrades while ensuring system stability and data integrity.

User Management and Support:

• Manage user accounts, licenses, roles, and permissions to maintain security and compliance.

• Provide day-to-day support to end users, troubleshoot issues, and coordinate with Microsoft support when necessary.

• Develop and maintain user documentation and training materials to promote self-service and adoption

Integration and Data Management:

• Oversee integrations with other enterprise systems (ERP, marketing automation, BI tools, etc.).

• Manage data import/export processes, data cleansing

• Ensure data security, compliance, and governance policies are enforced.

Customisation and Development Liaison:

• Work with developers to manage custom plugins, workflows, and API integrations.
  
  
• Review and test customisation to ensure quality and system performance.
  
  
• Evaluate and recommend third-party solutions or apps from Microsoft AppSource.

Monitoring and Reporting:

• Monitor system performance, usage, and errors using available tools and analytics.

• Generate and distribute system health reports and usage metrics to leadership.

• Continuously assess and optimise system configurations to improve user experience and business outcomes.

Governance and Compliance:

• Enforce organisational policies on data privacy, security, and regulatory compliance within the D365 environment.

• Manage audit logs, security settings, and user activity monitoring.

• Participate in internal and external audits related to CRM systems.

Skills and Experience

• Proven experience (3+ years) administering Dynamics 365 CE / CRM in large enterprise environments.

• Strong knowledge of D365 CE architecture, configuration, security model, and customisation tools.

• Proficiency in Power Platform components such as Power Automate, Power Apps, and Power BI is highly desirable.

• Experience with data migration tools (e.g., Data Import Wizard, SSIS, KingswaySoft).

• Familiarity with Microsoft Azure services and Microsoft 365 integration.

Benefits

• Starting Salary - up to £40k
• Enhanced Pension Contributions, Life Assurance & More
• Flexible, Hybrid Working Model.