CRM Systems Specialist

CRM Systems Specialist (Marketing Technology & Data)

Central London (Onsite – 5 days per week)

Up to £55,000 + benefits

We’re looking for a technically strong CRM Systems Specialist to join a growing, high-performing team in Central London.

This is a hands-on role for someone who enjoys working at the intersection of data, systems, and customer experience — owning the technical side of a CRM ecosystem and helping drive smarter, more connected customer engagement.

You won’t just be using the CRM — you’ll be shaping how it works, how it connects, and how it supports both sales and marketing teams day-to-day.

What you’ll be doing

• Owning the technical configuration and ongoing optimisation of the CRM platform
• Building and managing integrations between CRM, marketing automation tools, and other systems
• Ensuring a seamless omnichannel data flow across web, email, social, and sales touchpoints
• Designing and maintaining data structures, segmentation logic, and automation workflows
• Supporting marketing with audience builds, lifecycle triggers, and campaign execution
• Enabling sales teams with clean, actionable customer insights and pipeline visibility
• Troubleshooting system issues, sync errors, and data inconsistencies
• Developing dashboards and reporting to track performance and customer behaviour
• Acting as a guardian of data quality, governance, and GDPR compliance

What we’re looking for

• Experience in a CRM systems / marketing technology / data-focused role
• Strong knowledge of CRM platforms such as Salesforce, HubSpot, Klaviyo, or similar
• Experience working with marketing automation platforms and lifecycle campaigns
• Solid understanding of data management, segmentation, and customer journeys
• Confidence working with integrations, APIs, or data syncing between systems
• Good working knowledge of Excel/Google Sheets, with exposure to SQL a strong advantage
• Experience building reports or dashboards (e.g. Power BI or similar tools)
• A proactive mindset — someone who can identify problems and build scalable solutions

Why this role?

• Opportunity to take real ownership of a complex CRM and data ecosystem
• Work closely with both commercial and digital teams, influencing real business outcomes
• Be part of a team that values quality, detail, and customer experience
• A role where your work directly impacts growth, retention, and performance