D365 CE Business Analyst

Location: Remote (with client site visits as required)Salary: £55k - £65k per annum DOE

A Microsoft Solutions Partner is seeking an experienced Business Analyst to support the delivery of high-quality CRM solutions, primarily within the Not-for-Profit (NFP) sector. The successful candidate will collaborate with consultants, developers, and project managers to gather and analyse requirements, optimise processes, and ensure CRM implementations deliver real business value.

• Gather and document functional and non-functional requirements through workshops and stakeholder meetings.

• Translate requirements into user stories, epics, and features for agile project delivery.

• Analyse and improve business processes to drive efficiency and effectiveness.

• Work closely with technical teams to design, configure, and support CRM solutions (primarily Microsoft Dynamics 365).

• Manage stakeholder relationships, supporting project planning, testing, and delivery.

• Conduct process mapping and document "As-Is" and "To-Be" workflows.

• Support testing, UAT, and end-user training to ensure successful adoption and system performance.

Essential Experience:

• Proven experience as a Business Analyst in CRM or ERP implementation environments.

• Hands-on experience with Microsoft Dynamics 365 or similar CRM platforms.

• Strong stakeholder management, communication, and analytical skills.

• Familiarity with Agile or Waterfall delivery methodologies.

• Experience working with Not-for-Profit organisations or charities.

Desirable:

• Exposure to ERP systems such as Dynamics 365 Business Central, NetSuite, or SAP Business One.

• Remote role with occasional client site visits.

• Collaborative, supportive team culture.

• Flexibility to work across multiple projects and sectors, with a focus on delivering meaningful impact in the NFP space.