D365 CE Business Analyst (NFP experience essential)

D365 CE Business Analyst | MS Partner | Hybrid | Up to £65,000 + Bonus

Location: Remote, with time on client sites

Salary: Up to £65,000 + Bonus + Benefits

Employment Type: Permanent

Sector: Microsoft Partner (NFP)

Are you a skilled Dynamics 365 CE Business Analyst looking to make a real impact within a forward-thinking end user environment? We’re working exclusively with a well-established organisation that’s investing heavily in Microsoft technologies and looking to expand their internal D365 capability.

This is a fantastic opportunity to join a collaborative team where your insights will directly shape CRM strategy and customer engagement across the business.

The Role

As a D365 CE Business Analyst, you’ll act as the key liaison between business stakeholders and the technical delivery team. You’ll gather and translate requirements, support solution design, and help drive user adoption across the Sales, Customer Service, and Marketing modules.

Key Responsibilities

• Lead workshops and stakeholder interviews to gather and document business requirements.
• Translate business needs into functional specifications and user stories.
• Collaborate with internal teams and external partners to deliver enhancements and new features.
• Support testing, training, and change management activities.
• Champion best practices and continuous improvement within the D365 CE platform.

Ideal Candidate

• Proven experience as a Business Analyst within a Dynamics 365 CE / CRM environment.
• Strong understanding of core modules: Sales, Customer Service, and/or Marketing.
• Excellent communication and stakeholder engagement skills.
• Experience with Power Platform (Power Automate, Power Apps) is highly desirable.
• Agile delivery experience is a plus.

What’s in It for You?

• Competitive salary up to £65,000 + performance bonus.
• Flexible hybrid working model.
• Opportunity to work directly with business leaders and influence CRM strategy.
• Supportive culture with a focus on professional development and training.