D365 CE Technical Consultant

Dynamics 365 CE Technical Consultant

Role and Responsibilities

• Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers
• Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices
• Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise
• Test and assess cases, ensuring solutions meet requirements and quality standards
• Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications
• Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification

Experience/Skills

• Ideally, a graduate in Computer Science, Business Analytics, or a related field
• Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration
• Ability to interpret data, troubleshoot issues, and understand relational databases
• Experience with AI data models, including training models for error detection/correction, is a plus
• Strong skills in translating business requirements into practical solutions and documenting processes
• Experience working through full project lifecycles preferred
• An analytical mindset with strong attention to detail, excellent verbal and written communication skills
• Ability to prioritise workload and meet deadlines independently
• Proficient in Microsoft Office Suite

Benefits

• Starting Salary - £50k-£57k (dependent on experience).
• Excellent progression opportunities.
• Life assurance, enhanced pension contribution & much more!