D365 CRM Executive

D365 CRM Executive

Nigel Frank International are partnered with an established D365 CRM end user who are expanding their Business Applications team and looking for a Dynamics 365 CRM Executive to make complex systems, user-friendly and to champion user adoption.

Responsibilities -

• Building strong relationships with teams across the business, helping them get the most out of the CRM and driving confident, consistent usage
• Acting as a first point of contact for queries, support issues, and superuser escalations, ensuring tickets are handled smoothly and communication stays clear
• Creating and refining dashboards, views, and other CRM components that help users access the information they need
• Producing high‐quality documentation — from user guides to knowledge‐base articles — and keeping our CRM SharePoint space organised and up to date
• Delivering training sessions for new starters and existing users, including refresher workshops, drop‐in clinics, and informal learning sessions
• Spotting system gaps, recurring issues, and enhancement opportunities, and ensuring they’re raised with the right teams
• Identifying patterns in user feedback and helping shape internal communications, superuser agendas, and CRM updates

Experience/Skills -

• Hands‐on CRM experience (Dynamics 365 is ideal, but strong CRM knowledge is essential)
• A systems‐minded approach — someone who naturally sees how processes, data, and user behaviour connect
• The ability to translate user feedback into clear, structured insights for technical and non‐technical stakeholders
• A strong personal drive, demonstrated through:
• Attention to detail
• Proactive problem‐solving
• Resilience when challenges arise
• A bias for action
• Ownership of outcomes
• Accountability in delivery

Benefits -

• Starting Salary - Up To £45k
• Flexible, Hybrid Working Model - 2 Days a Week (London).
• Enhanced Pension Contributions, Life Assurance & More!