D365 CRM Lead Consultant (Power Platform)

Salary: £65,000 - £70,000 Location: UK-based, Remote (with occasional travel)Reports to: Head of Operations Employment Type: Full-time, Permanent

We are seeking an experienced Microsoft Dynamics 365 CRM Lead Consultant with strong Power Platform expertise to lead the design and delivery of CRM solutions for a varied client base. This role plays a key part across the full delivery lifecycle, combining hands-on technical capability with strong consulting and stakeholder engagement skills.

You will act as a trusted advisor, supporting clients from discovery through to implementation, training, and ongoing platform optimisation. The role requires someone comfortable working across multiple projects while maintaining a high standard of delivery and customer experience.

This is a home-based role with standard working hours aligned to a typical UK working day. Some UK travel will be required for client workshops, training sessions, internal meetings, and industry events.

• Act as the primary subject matter expert for Microsoft Dynamics 365 CRM and the Power Platform
• Lead end-to-end CRM engagements, from requirements gathering through configuration, deployment, and post-go-live support
• Facilitate stakeholder workshops to capture business requirements and translate them into effective technical solutions
• Configure and extend Dynamics 365 using Power Platform tools, ensuring solutions align with best practice
• Support the ongoing enhancement and optimisation of CRM solutions, including integrations and process improvements
• Deliver system demonstrations, user training, and knowledge-transfer sessions
• Ensure structured delivery practices are followed across development, testing, and release phases
• Work closely with project managers and delivery teams to ensure clear communication and successful outcomes
• Maintain consistency, quality, and governance across all assigned projects

• Significant hands-on experience delivering Microsoft Dynamics 365 CRM solutions
• Strong expertise with the Microsoft Power Platform
• Experience leveraging AI-driven capabilities and Copilot features within the platform
• Proven ability to deliver customer-facing workshops and training sessions
• Excellent written and verbal communication skills
• Strong problem-solving ability with attention to detail
• Microsoft Power Platform Fundamentals certification (PL-900 or equivalent)

• Advanced Microsoft Power Platform or Solution Architect certification (e.g. PL-600)
• Experience working in a consulting or multi-client delivery environment
• Ability to manage workload effectively across multiple concurrent projects
• Self-motivated, proactive, and comfortable working with minimal supervision
• Collaborative mindset with a strong focus on quality and customer outcomes