D365 Lead Consultant
Job Title: Microsoft Dynamics 365 CRM Lead Consultant (Power Platform)
Salary: £65,000 – £70,000
Location: UK‐based, Remote (with occasional travel)
Reports to: Head of Operations
Employment Type: Full‐time, Permanent
Role Overview
We are seeking an experienced Microsoft Dynamics 365 CRM Lead Consultant with strong Power Platform expertise to lead the design and delivery of CRM solutions for a varied client base. This role plays a key part across the full delivery lifecycle, combining hands‐on technical capability with strong consulting and stakeholder engagement skills.
You will act as a trusted advisor, supporting clients from discovery through to implementation, training, and ongoing platform optimisation. The role requires someone comfortable working across multiple projects while maintaining a high standard of delivery and customer experience.
Working Arrangements
This is a home‐based role with standard working hours aligned to a typical UK working day. Some UK travel will be required for client workshops, training sessions, internal meetings, and industry events.
Key Responsibilities
- Act as the primary subject matter expert for Microsoft Dynamics 365 CRM and the Power Platform
- Lead end‐to‐end CRM engagements, from requirements gathering through configuration, deployment, and post‐go‐live support
- Facilitate stakeholder workshops to capture business requirements and translate them into effective technical solutions
- Configure and extend Dynamics 365 using Power Platform tools, ensuring solutions align with best practice
- Support the ongoing enhancement and optimisation of CRM solutions, including integrations and process improvements
- Deliver system demonstrations, user training, and knowledge‐transfer sessions
- Ensure structured delivery practices are followed across development, testing, and release phases
- Work closely with project managers and delivery teams to ensure clear communication and successful outcomes
- Maintain consistency, quality, and governance across all assigned projects
Essential Skills & Experience
- Significant hands‐on experience delivering Microsoft Dynamics 365 CRM solutions
- Strong expertise with the Microsoft Power Platform
- Experience leveraging AI‐driven capabilities and Copilot features within the platform
- Proven ability to deliver customer‐facing workshops and training sessions
- Excellent written and verbal communication skills
- Strong problem‐solving ability with attention to detail
- Microsoft Power Platform Fundamentals certification (PL‐900 or equivalent)
Desirable Skills & Attributes
- Advanced Microsoft Power Platform or Solution Architect certification (e.g. PL‐600)
- Experience working in a consulting or multi‐client delivery environment
- Ability to manage workload effectively across multiple concurrent projects
- Self‐motivated, proactive, and comfortable working with minimal supervision
- Collaborative mindset with a strong focus on quality and customer outcomes