Dynamics 365 CE Architect

D365 CE Solutions Architect Key Responsibilities:

• Leverage your Dynamics 365 expertise alongside input from experts and stakeholders to gain a deep understanding of client objectives, pain points, and requirements. Lead discovery sessions to capture both functional and non-functional needs across CRM, infrastructure, data integration, and compliance areas.
• Translate client needs into clear, actionable technical design documents. Advise clients on optimising their Dynamics 365 platform and help shape their long-term Enterprise CRM roadmap.
• Oversee the successful implementation of Dynamics 365 solutions, ensuring quality, alignment with client expectations, and timely delivery.
• Contribute to thought leadership by sharing insights, advancing best practices, and supporting proposal and business development efforts to maintain our competitive edge.
• Lead and collaborate within diverse, inclusive teams that value and recognise each member's contributions.

Skills & Experience:

• Proven expertise in Dynamics 365 CE / CRM and how these solutions drive business value.

• Familiarity with the broader Microsoft ecosystem, including Azure, Power Platform, M365, and Active Directory.

• Experience facilitating formal workshops with clients to define and clarify business requirements.

• Advanced Microsoft Dynamics 365 CE / CRM functional certification (e.g., Microsoft Certified: Dynamics 365 Marketing, Sales, or Customer Service Functional Consultant Associate) or equivalent.

• Strong background in systems strategy, requirements gathering, testing, training, support procedures, and post-implementation support.

• Excellent communication skills, capable of explaining complex technical concepts to non-technical audiences.

• Experience contributing to RFP responses and sales processes.

• A strong track record as a Technical Consultant or Architect within the Microsoft Dynamics 365 CE / CRM space.