Dynamics 365 CRM Solutions Architect

Job Title: Dynamics Solutions Architect - Microsoft Technology Services

Location: UK - Hybrid Working

Salary: Up to £90,000 | No sponsorship available

Overview: We are working with a leading professional services firm seeking a Dynamics Solutions Architect to help clients transform their business capabilities using Microsoft Dynamics 365. This role offers the opportunity to work on high-profile CRM and enterprise transformation projects across diverse industries, delivering measurable impact and shaping the future of clients' technology strategies.

Key Responsibilities:

• Lead discovery workshops to understand client goals, challenges, and requirements across CRM, data, integration, and compliance domains.

• Design technical solutions and advise on enterprise CRM roadmaps to maximise business value.

• Oversee and guide the delivery of Dynamics 365 solutions, ensuring high quality and alignment with client needs.

• Contribute to thought leadership, proposals, and innovation initiatives in the Dynamics space.

• Collaborate with diverse teams, fostering an inclusive culture where contributions are recognised and valued.

Required Experience and Skills:

• Strong expertise in Microsoft Dynamics 365 CE/CRM, with experience delivering solutions in a business context.

• Knowledge of the wider Microsoft ecosystem including Azure, Power Platform, M365, and Active Directory.

• Advanced Microsoft Dynamics 365 CE/CRM functional certification (e.g., Marketing, Sales, Customer Service Functional Consultant Associate).

• Experience leading workshops, defining system strategy, testing, training, and supporting implementations.

• Excellent communication skills with the ability to translate complex technical concepts to non-technical stakeholders.

• Experience contributing to RFPs and business development activities.

• Previous experience as a Technical Consultant or Architect within Microsoft Dynamics 365 CE/CRM.

Desirable Experience:

• Industry experience in Public Sector, Financial Services, Energy, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, or Technology.

• Familiarity with Microsoft AI capabilities such as Dynamics 365 Copilot, Nuance, or OpenAI Service Builder.

• Experience in Field Service, HR, Finance & Operations, or equivalent.

• Knowledge of Agile/Scrum methodology, process mapping, and end-user training material development.

What's on Offer:

• Competitive salary up to £90,000

• Hybrid working with flexibility to balance home and office

• Opportunity to work on high-impact projects with global clients

• Exposure to cutting-edge Microsoft technologies and thought leadership initiatives

• Support for career growth, learning, and development in a collaborative environment

Additional Information:

• No sponsorship available for this role.