Information Technology Engineer

IT Engineer

London | Hybrid

Salary: Up to £55,000

We are working with a London-based organisation to recruit an experienced IT Engineer to join a small, collaborative technology team. The role supports a geographically distributed user base and a modern IT environment with a strong focus on reliability, security, and service quality.

This is a broad, hands-on position suited to someone who enjoys variety, ownership, and working closely with the business.

As an IT Engineer, you will be a key point of contact for day-to-day technology support while also contributing to the ongoing operation and improvement of the IT estate. The role combines end-user support, systems administration, cloud platforms, and infrastructure operations.

You will interact with users at all levels of the organisation and work in a hybrid model.

Key Responsibilities

• Provide hands-on technical support to end users, both onsite and remotely
• Act as an escalation point for complex technical issues
• Support users across multiple locations, ensuring consistent service delivery
• Prepare, configure, and deploy laptops, mobile devices, and user applications
• Manage incidents through to resolution, coordinating with third-party suppliers where required
• Administer and maintain cloud-based and on-premise systems
• Support day-to-day infrastructure operations and platform stability
• Participate in a rotating out-of-hours support schedule
• Contribute to initiatives focused on improving reliability, security, and efficiency
• Maintain clear and accurate technical and operational documentation

Technical Skills & Experience

• Several years' experience in a broad IT support, operations, or engineering role
• Strong working knowledge of Windows 11 desktop environments
• Good understanding of networking fundamentals
• Hands-on experience administering Microsoft 365, including identity, device management, and collaboration tools
• Experience supporting cloud platforms and virtualised environments
• Awareness of security best practices, access controls, and data protection principles
• Exposure to backup, recovery, and high-availability solutions

Desirable (but not essential)

• Scripting or automation experience (e.g. PowerShell, Power Automate)
• Experience working with third-party vendors and service providers
• Relevant technical certifications (Microsoft, networking, or security)
• A technical or scientific academic background

Personal Attributes

• Confident communicator, comfortable supporting a wide range of users
• Strong service mindset with a practical, solution-focused approach
• Able to work independently while contributing effectively within a small team
• Well organised, detail-oriented, and able to manage competing priorities
• Curious and keen to learn new technologies

What's On Offer

• Salary up to £55,000 depending on experience
• Hybrid working with a London office base
• Broad technical exposure rather than a narrowly defined role
• A position with real ownership and the opportunity to influence how IT is delivered