Microsoft Dynamics 365 Contact Centre Architect

Location: Hybrid (blend of office, client site, and home working)
Clearance Requirement: Must be eligible for Security Check (SC) clearance - applicants must have resided continuously in the UK for the past 5 years

Our client, a leading global technology and digital transformation consultancy, is seeking a Dynamics 365 Solution Architect with strong experience in Customer Engagement (CE) and either Contact Centre or Omnichannel solutions.

This is an excellent opportunity to join a well-established Microsoft practice that delivers complex, large-scale transformation programmes across a range of industries - including Retail, Utilities, Manufacturing, Transport, and Health.

As a Solution Architect, you will play a pivotal role in shaping, defining, and delivering enterprise-grade Dynamics 365 solutions. You'll be involved throughout the full project lifecycle - from early client engagement and presales through to design, delivery, and go-live - ensuring that every solution is secure, scalable, and fit for purpose.

• Lead the design of end-to-end Dynamics 365 CE and Contact Centre/Omnichannel solutions.

• Translate business requirements and user needs into robust, scalable technical architectures.

• Design with a focus on security, performance, accessibility, and scalability.

• Define and oversee integration architectures, leveraging the wider Microsoft technology stack including Azure and Power Platform.

• Engage directly with stakeholders across all levels, from business users to C-suite executives, building trust and confidence in the technology.

• Support presales activities by contributing technical insight, effort estimation, and solution documentation.

• Stay informed of the latest Microsoft innovations, particularly around AI-first capabilities and Copilot extensibility, ensuring clients benefit from emerging technology trends.

• Proven background delivering Microsoft Dynamics 365 Customer Engagement (CE) solutions.

• Hands-on experience with either Dynamics 365 Omnichannel for Customer Service or Contact Centre implementations.

• Strong understanding of the Power Platform (Power Apps, Power Automate, Power Virtual Agents).

• Experience across the full implementation lifecycle of Dynamics 365 projects.

• Working knowledge of Microsoft Dynamics CRM SDK, C#, Visual Studio, and Azure DevOps.

• Familiarity with Continuous Integration (CI) and Continuous Delivery (CD) practices.

• Strong consulting and stakeholder management skills - able to bridge technical and business conversations effectively.

• Experience delivering within Agile frameworks, including sprint-based delivery and user story creation.

• Up-to-date Microsoft certifications in Dynamics 365 or Power Platform are highly desirable.

• Join one of the most reputable Microsoft partners in the market, delivering high-profile transformation projects with genuine social impact.

• Work alongside a diverse community of Dynamics and Power Platform experts.

• Excellent opportunities for professional development and continuous learning.

• A flexible hybrid working model that promotes work-life balance.

• A supportive and inclusive environment where innovation and collaboration are encouraged.

If you're an experienced Dynamics 365 Solution Architect with a background in Customer Engagement and either Contact Centre or Omnichannel, this is an outstanding opportunity to take on a technically challenging and strategically impactful role within a globally recognised consultancy.