Product Specialist

Dynamics 365 CRM Product Specialist

London, Hybrid (1-2 days weekly)

Nigel Frank International are partnered with a forward-thinking D365 CRM end user who are looking to add a CRM Product Specialist to their business systems team.

This role will be focused around enhancing the Customer Engagement platform and driving continuous improvement.

Responsibilities

• Lead the product roadmap for D365 CRM, ensuring alignment with business goals and user needs.
• Act as primary liaison between stakeholders, technical teams, and end users.
• Gather, analyse and prioritise requirements to shape new features, enhancements, and system improvements.
• Oversee the delivery of CRM changes through Agile methodologies, including managing backlog, sprint planning and user acceptance training.

Skills

• Strong experience working with Dynamics 365 CE in a Product owner, CRM Specialist or Functional Consultant role
• Solid understanding of CRM processes across Sales, Customer Service and Customer Insights modules.
• Proven ability to gather requirements, manage backlogs, and deliver enhancements in an Agile environment
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders
• Experience with Power Platform (Power Apps, Power Automate, Power BI)

Benefits

• Starting salary - £50k - £55k
• Flexible, hybrid working model
• Enhanced pension contribution, life assurance & more.