1st Line Support Engineer
About the Role: I am looking for a proactive and reliable 1st Line IT Support Engineer to join my clients team. I am keen to find someone who can quickly integrate into the team and provide high-quality frontline IT support.The successful candidate will be hands-on, customer-focused, and confident supporting a variety of users and systems within a busy IT environment.Key Responsibilities: Provide 1st line IT support for:
- Microsoft Windows 11 desktops
- Microsoft Office 365
- Internal business applications (following documented procedures)
- Install and configure desktops, laptops, printers, and peripherals across the region
- Create and manage Active Directory accounts and mailboxes
- Monitor Rubrik backups and assist with data restores
- Ensure all support calls are:
- Logged correctly
- Updated regularly
- Categorised appropriately within the Service Desk system
- Escalate incidents to relevant teams where required
- Build and configure devices using Microsoft Intune (training provided)
- Minimum 2 years’ experience in a 1st Line IT Support role
- Strong working knowledge of:
- Windows 11
- Microsoft 365 / Office 365
- Excellent communication and customer service skills
- Ability to work effectively in a team environment
- Full UK driving licence and access to own vehicle
- Willingness to work fully onsite (non-hybrid role)
- Salary of £28,000
- Stable Monday–Friday working hours (09:00–17:00)
- Opportunity to gain exposure to a broad IT environment
- Training provided where required (e.g. Intune)