IT Support Analyst

An exciting opportunity has arisen for an IT Support Analyst to join a well-established and growing organisation within the food manufacturing sector. With around 250 employees and a turnover exceeding £100m, the business is undergoing a major digital transformation and is expanding its in-house IT function.

This role is ideal for a graduate or junior IT professional looking to gain hands-on experience across support, ERP systems, and cloud technologies within a supportive environment.

You will join a small but growing internal IT team, providing first-line support to users across the business while playing a key role in large-scale transformation projects, including a company-wide ERP implementation.

Key responsibilities include:

• Providing first-line IT support across hardware, software, and user issues
• Supporting day-to-day IT operations and system maintenance
• Working with third-party IT providers where required
• Assisting with an ERP (SAP Business One) implementation and ongoing support
• Maintaining IT documentation and supporting continuous improvement initiatives

Essential:

• Strong interest in IT and technology
• Good working knowledge of Microsoft Office, particularly Excel
• Logical thinker with basic understanding of SQL or programming concepts
• Confident communicator with a proactive, can-do attitude
• Willingness to learn and develop new technical skills

Desirable:

• Exposure to ERP systems (e.g. SAP Business One, Microsoft Dynamics, Oracle)
• Understanding of basic networking concepts
• Experience with IT service desks or ticketing tools

• Hands-on involvement in a major ERP and cloud transformation programme
• Opportunity to gain highly sought-after SAP B1 experience
• Career development within a growing internal IT function
• Supportive team and long-term progression opportunities